FAQs

What is the warranty on products?

For MedSense Original Products every product has a 5 year warranty unless otherwise stated on the box or the receipt. The products from our partners will be replaced if damaged during shipping.

What is the estimated shipping time?

For MedSense Original Products and Prime Plus Line The shipping time usually takes 7-10 business days. For products from our partners it might take up to 2-4 weeks.


Do I need to register my product for warranty?

Starting October 24 2021, you will need to register your devices in order for them to be covered under the warranty. Click here to register.